Som Imaging Informatics Pvt. Ltd. is an ISO 9001:2008, ISO 27001:2005 & ISO 20000-1:2011 Certified Organization

Support & Download

Welcome to the Canon Business Support area. Designed to help you continue to get the best out of your Canon devices, from this page you can quickly download electronic brochures, find and download drivers for your Canon copier or MDFs. You can also log request for service and find answers to frequently asked questions.

Types of Support

Customers Training

  • Executed onsite, online & through telephones.
  • Makes our customers self reliant

Online Support

  • Applicable for minor issues
  • We visit client site

Onsite Support

  • Applicable for major technical issues/ emergencies.
  • Telephonic solution

Easy Call Logging System

The unique installation ID of the customer has to be determined while requesting a support via:

  • Smart Portal – You can log in all throughout the day
  • Telephone – From 9:30 a.m till 7:00 p.m

Click to know more about:

Escalation Matrix      Escalation Matrix Equipments 

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